FESTIVE GREETINGS TO ALL MY READERS. HAPPY NEW YEAR. HAVE A WONDERFUL 2019
Here is a great article about going the extra mile in
business. This article contains some
great tips for success in business. It’s
in two parts. Welcome back to part
two. Let me know how useful you find the
article with a comment below.
Going The Extra Mile to Business Success – Part 2
By: Kevin Sinclair
Go the extra mile with customer complaints. This is an excellent
opportunity to turn a disgruntled buyer into a life long supporter of your
business. Acknowledge problems and resolve them quickly. Thank the customer for
making you aware of them. You can be sure that if one customer has had a
problem, then others have also had the same problem too.
For those working directly with customers, always give them more than they
expect and you will generate more sales. Sometimes just giving a big, warm
smile and courteous attention to the customers' requirements are all that is
required. In the online world, prompt attention to email and courteous
responses will boost your reputation and your sales. Spend the time to
determine the customers' need and then you will be in a position to satisfy it.
I stress to you be sure to concentrate on satisfying the customers need.
Have you ever been into a store and everyone is glum and does not want to serve
you? Do you feel inclined to buy from them? No. But go into a store where they
seem glad to see you and willing to help you and you feel far more like buying
their products. The same applies to the online world. A well-designed web site
with easy access to information will yield greater results. Make your web site
user friendly!
Don't sit around waiting for people to buy. Ensure that your marketing
communications ask for the order! Encourage responses through offering a strong
guarantee. When someone makes a claim under your guarantee, honour it. This is
part of the trust building process.
Make the effort to develop additional skills in your spare time. Studying about
leadership or how to motivate people will always be of help in building your
business. There is always something new to be learnt when it comes to dealing
with people and influencing them to buy.
However, never lose sight of your most important task right now - keeping your
existing customers satisfied.
Author Bio
Article by Kevin Sinclair, CPA, of Personal & Business Success Resources. Visit his website at www.mlm.ksinclair.com
Article by Kevin Sinclair, CPA, of Personal & Business Success Resources. Visit his website at www.mlm.ksinclair.com
Article Source: http://www.ArticleGeek.com - Free Website Content
Source: By Kevin Sinclair
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